This is the privacy policy for Rely remit LTD ( RRL ) and it explains what you can expect from us and what we need from you in regards to your personal data. Rely remit is committed to the protection and security of your personal data, we will protect all of your personal data collected from you and keep it safe whether it is by our website, by phone or via email.

1. THE INFORMATION (Basic Information)

When you put upon enquiry or quote, we will ask for your name, address, telephone number, e-mail and Rely remit requirements. Rely remit ltd is to comply with anti-money laundering policies we require customers to register before they are able to use our money transfer service. This includes their complete full name, home address, telephone number and date of birth. It is a legal requirement to provide ID, source of funds and the reason for the transfer before sending money.

2. OTHER SOURCE INFORMATION

To help us with compliance and the information validation you provided we might collect statistics about you from the Internet and social media.

3. INFORMATION ABOUT YOU AND HOW IT WILL BE USED

To meet the contractual requirements to perform our obligations referring to your agreement(s) with us and to provide you with the facts, products and offerings which you request from us; to conform with any relevant legal and/or regulatory requirements; to notify you of approximate modifications to our offerings.

4. HOW WE STORE INFORMATION

all your information is digitally and paper recorded too. All the information is saved electronically and is held on our local computers and servers in our office. We have and always will take all steps to ensure that all your information is treated securely and in accordance with the privacy policy.

5. DISCLOSURE INFORMATION TO THE BANK

We may need to share your information with the third party to procedure your transaction, for example, if you want to send money anywhere, for us to get that money send another third party ask the who is sending the money, which country is it sent to, the beneficiary and receiver details, the purpose of the money being sent, the rate in which the pound was converted to the other currency, as well as the date and time of the transaction. Please also note that if required by the government of the law enforcement we may also want to need your facts directly to governmental departments, regulatory bodies, the police/regulation enforcement organizations or to a courtroom of law. This is the law in the UK and as a money transfer business, we have to follow the rules and regulations.

6. DATA RETENTION

The FCA stands for the financial conduct authorisation, the FCA policy is that we should maintain your information for five years from when you have transacted with us. You can request to your facts to be deleted if you no longer want to use our services and have now not traded inside the remaining five years.

7. INFORMATION REQUEST

You have the right to request details of the information we hold about you, a description of that information, the purposes for which it is being used and any parties with which we share your information. Your request should be made by email and explain the reason for your enquiry as Data Privacy. Inaccurate information if you notice any of the information on your account is incorrect; please inform us by email for your enquiry as Data Privacy. Complaints If at any time you are not happy with how we handle your information, you can make a complaint using our Contact Us form and select the reason for your enquiry as Complaints. You also have the right to raise any data protection concerns with the Information Commission Office.